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Privacy Policy

Privacy Policy

This Privacy Policy describes how Trusted Roofer Finder (“we,” “us,” “our,” or the “Platform”) collects, uses, discloses, and protects personal information of visitors, homeowners, and contractors (collectively, “Users”) when they use our website (trustedrooferfinder.com) and related services (collectively, the “Service”). By using the Service, you consent to this Privacy Policy.

1. Scope & Who We Are
  • The Platform acts as a matching/referral service: connecting homeowners with licensed, insured roofing contractors in their area.

     

  • We are not generally the contractor performing the work.

     

  • This Policy governs the data we collect directly, or via third parties, through your use of the Service, including when you register, request quotes, submit forms, or otherwise interact with our site.
2. Information We Collect

We may collect the following categories of personal information from Users:

a. Information You Provide

  • Identity & Contact Information: full name, phone number, email address, mailing address, service-address, ZIP/Postal code, sometimes business name for contractors.

     

  • Service Request Data: roofing issue description, property details (roof size, type, materials), preferred timeline.

     

  • Account / Profile Data (for contractors/homeowners with accounts): login username, password, profile photo, licensure, insurance, certifications, business documents.

     

  • Communications & Feedback: messages, reviews, ratings, support tickets.

     

  • Payment / Transaction Data: if applicable, billing address, invoicing, payment methods (if your platform processes payments).
b. Automatically Collected / Technical Data
  • Usage & Analytics Data: pages visited, time spent, clicks, session duration, referrals, which features are used.

     

  • Device & System Data: IP address, browser type/version, operating system, device identifiers, screen size, locale settings.

     

  • Cookies & Tracking Technologies: cookies, web beacons, pixel tags, tracking scripts.
3. Use of Your Information

We use your personal information for purposes including, but not limited to:

  • Providing and maintaining our Service

     

  • Matching homeowners with contractors

     

  • Sending confirmations, notifications, and service-related communications

     

  • Collecting and processing feedback, reviews, user support

     

  • Verifying and vetting contractors (license checks, insurance, credentials)

     

  • Fraud detection, security, and abuse prevention

     

  • Improving, testing, and optimizing features (analytics)

     

  • Marketing, promotions, newsletters (with consent)

     

  • Complying with legal obligations and enforcing our terms
4. Disclosure & Sharing of Information

We may share or disclose personal information under the following scenarios:

  • With Contractors / Service Providers: to share homeowner service requests and facilitate matching

     

  • With Third-Party Service Providers: e.g. payment processors, analytics, email systems, cloud hosting, marketing tools — they act under our instructions

     

  • Affiliates & Subsidiaries: if applicable

     

  • Legal / Compliance Obligations: when required by court order, law, regulation, or to defend legal claims

     

  • Business Transfers: if we merge, are acquired, or sell assets

     

  • User Consent / Direction: if you expressly authorize us to share data

We do not sell your personal information to unrelated third parties (unless otherwise disclosed and allowed by applicable law).

5. Cookies & Tracking
  • We use cookies and similar technologies (session, persistent cookies) to support site functions (e.g. login, form retention) and analytics.

     

  • You can opt to disable cookies via your browser settings, but that may limit functionality.

     

  • Third-party analytics (e.g., Google Analytics) may collect anonymized usage patterns.

     

  • We may also use tracking for marketing, retargeting (with your consent where required).
6. Data Retention
  • We retain your personal data only as long as necessary to fulfill the purposes for which it was collected (or for legal, accounting, or security obligations).

     

  • For contractors, we may retain credential verification, ratings, and history for future matching.

     

  • For homeowners, service request history may be stored to allow you to review past quotes, contractors, etc.

     

  • After data is no longer needed, we anonymize or securely delete it.
7. Security
  • We employ administrative, technical, and physical safeguards to protect your data (e.g. encryption, access controls, secure servers).

     

  • While we strive to protect your information, no method of internet transmission or electronic storage is fully secure.

     

  • In the event of a data breach, we will notify affected users and relevant authorities as required by law.
8. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your data:

  • Access / Portability: request a copy of your personal data in a commonly used format

     

  • Correction / Update: ask us to correct inaccurate or incomplete data

     

  • Deletion / Erasure: request deletion of your data (subject to legal constraints)

     

  • Restrict Processing: ask us to limit how your data is used

     

  • Object to Processing: especially when based on legitimate interests or direct marketing

     

  • Withdraw Consent: where we process data based on your consent

     

  • Opt Out of Marketing / Tracking: disable promotional emails, retargeting, etc.

To exercise these rights, contact us (see “Contact Us” below). We may require identity verification before processing requests.

9. Children’s Privacy

Our Service is not intended for children under age 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take reasonable steps to delete it.

10. International Transfers

If your data is transferred outside your country (or U.S. state), including to servers or third-party providers abroad, we will ensure that adequate safeguards are in place (e.g. standard contractual clauses, data processing agreements) to protect your privacy rights.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If there is a material change, we will notify you by posting a notice on the site or via email before it takes effect. The “Last Updated” date will be revised.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your data, please contact:

Trusted Roofer Finder
 [Mailing Address]
 [Email Address]
 [Phone Number]